Omnichannel inbox
Route email, live chat, SMS, and phone into one queue with shared customer context and team assignments.
AI support for Shopify brands
Customer support,
handled end to end.
Suppva unifies email, live chat, SMS, and phone into one workspace — with AI that resolves tickets, saves subscriptions, and surfaces the metrics your team actually needs.
- 14-day free trial
- No credit card required
- Setup in under 10 minutes
Trusted by 500+ ecommerce teams
- Acme Co
- Baseline
- Orion
- Stackly
- Nortech
99%
Customer satisfaction
< 2 min
Average response time
24/7
Always-on coverage
38%
Avg. retention lift
Features
One platform for every support workflow
From first reply to subscription save — Suppva gives operators, managers, and founders a single source of truth across channels and stores.
Native Shopify sync
Pull orders, refunds, and customer profiles from every connected store without switching tabs.
AI-powered replies
Draft accurate responses from your policies and past conversations — agents review before send.
Executive AI reports
Generate period summaries with retention trends, save rates, and revenue impact in one click.
VIP Club tracking
Monitor membership growth, cancellation saves, and recurring revenue retained through support.
Retention intelligence
See why customers stay or leave with save/cancel reason breakdowns and cohort-level KPIs across all stores.
Multi-store ready
Manage every Shopify domain from a single dashboard view.
Built for operators
Sparklines, channel mix charts, and period selectors out of the box.
Human in the loop
AI assists your team — it never replaces judgment on high-stakes saves.
How it works
Go live in three steps
-
1
Connect your stores
Link Shopify, import channels, and invite your support team.
-
2
Train on your knowledge
Upload policies, macros, and FAQs so AI replies match your brand voice.
-
3
Measure what matters
Track saves, response times, and revenue retained from day one.
Pricing
Simple plans that scale with volume
Start free, upgrade when your conversation volume grows. All plans include core AI and Shopify sync.
Starter
$49/mo
For small teams getting started with AI-assisted support.
- Up to 500 conversations/mo
- Email & live chat
- 1 Shopify store
- Basic analytics
Most popular
Pro
$149/mo
For growing brands that need full omnichannel coverage.
- Up to 5,000 conversations/mo
- Email, chat, SMS & phone
- Multi-store dashboard
- AI reports & VIP Club
Enterprise
Custom
For high-volume teams with advanced routing and SLAs.
- Unlimited conversations
- Dedicated success manager
- Custom integrations
- Priority support & SLA
Integrations
Plugs into your existing stack
Connect Suppva to the commerce and ops tools your team already relies on.
Shopify
Orders, customers, subscriptions, and refunds synced in real time.
Slack
Escalation alerts and daily digest to your team channels.
Zendesk
Bi-directional ticket sync for hybrid migration workflows.
Intercom
Import conversation history and customer attributes.
HubSpot
Push support outcomes into CRM contact timelines.
Salesforce
Enterprise-grade case and account field mapping.
Documentation
Everything to ship faster
Guides, references, and examples to get your team from signup to first saved subscription.
Quickstart
Connect Shopify, configure channels, and invite agents in under 10 minutes.
Read guide →API reference
REST endpoints for conversations, customers, webhooks, and store metrics.
View API →Webhooks
Subscribe to ticket events, save outcomes, and VIP status changes.
Set up webhooks →FAQ
Billing, data retention, AI safety, and multi-store configuration.
Browse FAQ →